This is my profileContact via CazVidLaura
Customer Service & Support Specialist with 5+ years in client-facing roles
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Competencies
Provided empathetic and effective customer support through live chat, resolving issues and ensuring a positive customer experience.
Assisted users with troubleshooting, app setup, and product information, improving user satisfaction and resolving technical issues.
Utilized platforms like Slack and live chat for clear, concise interaction, conveying complex information effectively.
Managed email communication, policy reviews, and address finding, supporting logistics and insurance processes.
Handled customer complaints and inquiries, applying active listening and problem-solving skills to de-escalate issues.
Education
Languages
Summary
Experienced in technical support, customer service, and logistics coordination, adept at resolving issues, managing communication, and supporting operational workflows across multiple sectors.
Key Achievements
- Handled technical support and billing inquiries via Live Chat for Outplex, demonstrating effective troubleshooting and conflict resolution skills.
- Provided travel assistance, app setup guidance, and reservation follow-up at Ubiquity, ensuring customer satisfaction and operational efficiency.
- Coordinated logistics and verified insurance policies at Lean Solutions and managed address finding and pharmacy support for Ameriship, improving operational workflows.
Experience
Customer Service Representative
Technical support and billing assistant through Live Chat Support., Effective communication on troubleshooting processes., Conflict resolution-making., Empathetic billing assistance on monthly charges., Active listening to the different concerns and feedback from the customer., Writing skills., In...
Customer Service Representative
Travel assistant through Live Chat Support., Assistance setting up the product's app and website., Confirm customer reservations, and follow up on changes., Knowledge of miles and dollars for making reservations.
Dispatcher
In charge of helping the drivers finding addresses for the southern area of US., Assistance to multiple pharmacies with their inquiries and keep them updated about drivers and patients requests., Helped patients to receive their medicine packages.
Logistics Coordinator
In charge of the emails from different insure agencies, broker, carriers about processes with their certificate of insurance., Conducted detailed reviews of carriers’ cargo policies, approving them for activation or escalating cases with missing or insufficient information.