This is my profileContact via CazVidLaura
Sales and Customer Support Specialist with 3+ years in Tech and Insurance
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Competencies
Proficient in resolving customer issues via chat and phone, ensuring high satisfaction levels.
Experienced in qualifying leads and handling objections to streamline sales processes.
Capable of guiding customers through technical setup and resolving digital platform issues.
Effective communicator with ability to explain complex information clearly and persuasively.
Summary
Dedicated sales and customer support specialist with over 3 years of experience in tech support and insurance sales. Skilled in client qualification, technical troubleshooting, and objection handling to drive customer satisfaction and sales growth.
Key Achievements
- Successfully assisted customers with technical issues for Disney+ and Star+, enhancing user satisfaction.
- Verified client qualifications to improve sales efficiency at NRT, contributing to higher conversion rates.
- Provided detailed product information, leading to informed customer decisions and increased engagement.
- Enhanced objection handling skills, supporting sales team effectiveness and client retention.
Experience
Soft Sales Agent
Responsible for contacting individuals who had expressed interest in specific health and home insurance products., Provided detailed information about the plans they inquired about.
Tech Support / Customer Service Agent
Provided assistance via chat and later transitioning to phone support for Disney+ and Star+., Helped customers with account setup, resolving technical issues, and guiding them through troubleshooting steps., Managed subscription cancellations and the reactivation process for a seamless customer experience., Assisted delivery drivers for DoorDash with issues related to incorrect addresses, app glitches, and payment inquiries.
Sales Agent
Responsible for verifying client qualifications before forwarding them to the closer., Refined skills in handling objections and rebuttals.