Laura

Customer Service & Reservations Agent

Handled up to 50 customer calls per day in English and Spanish, assisting customers with travel-related questions, reservations, and service requests.. Managed travel reservations, booking modifications, changes, and cancellations, ensuring accurate customer information and transaction details.. Assisted primarily English-speaking customers and provided clear, professional communication throughout the customer journey.. Provided information about tours, travel services, availability, booking procedures, and related customer inquiries.. Processed travel-related sales and identified opportunities to promote additional services based on customer needs.. Resolved customer concerns efficiently while maintaining a professional, customer-focused approach.. Performed accurate data entry and maintained customer and reservation information in company systems.. Managed multiple customer requests simultaneously in a fast-paced, high-volume call center environment.. Followed established procedures and service standards while handling customer interactions.. Demonstrated strong communication, organization, multitasking, and problem-solving skills when assisting customers with time-sensitive travel requests.