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Laura
Asistente Administrativo y Coordinadora de Proyectos con amplia experiencia en gestión y atención al cliente
Contact
Competencies
Organiza y supervisa tareas administrativas, incluyendo documentación, registro y soporte legal.
Proporciona soporte a clientes, resuelve dudas y gestiona problemas relacionados con productos y servicios.
Coordina y apoya en la planificación y ejecución de talleres, reuniones y actividades relacionadas.
Brinda soporte en inglés y español en atención al cliente y tareas administrativas.
Manejo efectivo de paquetes Office, herramientas de gestión y plataformas digitales para tareas diversas.
Education
Languages
Summary
Profesional dedicado con experiencia en coordinación, soporte y administración en ambientes dinámicos y diversos.
Key Achievements
- Creación y representación legal de dos nuevas empresas en Colombia.
- Coordinación de proyectos y talleres educativos en SafeKeeping Technology.
- Gestión de múltiples funciones administrativas y atención en soporte al cliente en diferentes empresas.
Experience
ADMINISTRATIVE ASSISTANT & PROJECT COORDINATOR
Translation and interpretation of live meetings., Coordination of projects and educational workshops., Planning and scheduling agendas., Recruitment and organization of personnel., Business administration tasks., Creation and legal representation of two new companies in Colombia, SCA (Senior Care Alliance) Technology and Safekeeping Technology S.A.S., Document creation and organization., Executive assistance.
VIRTUAL BILINGUAL ASSISTANT
Customer support, Assistance with shipping issues such as delivery delays, Replacement of damaged products, Guidance for customers confused about using the Amazon platform, Processing refunds and returns.
EXECUTIVE ASSISTANT, PROJECT MANAGEMENT, CUSTOMER SUPPORT AND RECRUITMENT
Office package management, Appointment scheduling, Telephone and face-to-face customer service, Correspondence, Cash management, Expense records, Database updating, Payments and quotations, Invoicing, Administrative support tasks, Task assignment, Management of JIRA and CONFLUENCE, Staff recruitment.
VIRTUAL BILINGUAL ASSISTANT (WALMART)
Simultaneously with Kumanday Software., Customer support, Assistance with shipping issues such as delivery delays, Replacement of damaged products, Guidance for customers confused about using the Amazon platform, Processing refunds and returns.
CONTENT AGENT
Office package management, Recruitment and training, Content production, Scheduling and promotion, Marketing.
CASHIER
Cash management, Retail maintenance
ADMINISTRATIVE ASSISTANT
Cash handling, Billing, Retail maintenance, Customer service, Waitressing, Event logistics, Inventory.
ADMINISTRATIVE ASSISTANT
Office package management, Appointment scheduling, Telephone and face-to-face user service, Correspondence, Cash management, Expense records, Database update, Social network update, Payments and quotes, Inventory of supplies, Invoicing, Administrative support tasks, Sterilization of surgical instruments, Commercial management.