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Laura
Analista de Operaciones y Back Office con experiencia en comercio internacional y atención al cliente
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Competencies
Capacidad para interpretar datos complejos y ofrecer soluciones estratégicas para optimizar operaciones.
Experiencia en gestión de atención y resolución de problemas en inglés y español, mejorando la experiencia del cliente.
Habilidad en coordinar y administrar procesos aduaneros y de transporte internacional de manera eficiente.
Competente en evaluar y negociar condiciones con proveedores para optimizar costos y servicios.
Experiencia en manejo y revisión de documentación para importaciones, exportaciones y procesos aduaneros.
Education
Languages
Summary
Analista con sólida experiencia en soporte de operaciones, gestión aduanera, atención al cliente y logística internacional. Destaca por su capacidad analítica, habilidades bilingües y liderazgo en procesos complejos.
Key Achievements
- Optimización en la gestión de procesos aduaneros, mejorando la eficiencia y cumplimiento en operaciones internacionales.
- Resolución efectiva de discrepancias transaccionales y disputas, asegurando la satisfacción del cliente y la precisión en pagos.
- Implementación de soluciones de atención al cliente bilingüe, elevando la calidad del servicio en campañas multinacionales.
- Gestión de procesos logísticos complejos en transporte marítimo, garantizando cumplimiento y puntualidad en entregas.
- Liderazgo en análisis y soporte en operaciones internacionales, contribuyendo a la reducción de errores y tiempos de respuesta.
Experience
Back office Analyst
Provided high-level analytical support for Vinted’s operations by managing complex, non-customer-facing cases.. Investigating transaction discrepancies, resolving buyer-seller disputes, verifying payment and shipping processes, and identifying fraudulent activity.. Ensured strict adherence to internal policies and data protection standards while maintaining detailed case documentation and collaborating with internal teams for escalations.. Demonstrated strong critical thinking, problem-solving, and written communication skills in a fast-paced, detail-oriented environment.
Bilingual agent
Management of customer service, providing advice, and generating solutions for each of the consumer processes, focused on a campaign (booking.com) in which it specializes in customer service, executing processes worldwide for the reservation process payments, modifications and alternatives in the international tourism industry.
Logistics Coordinator
Management of the process of forms belonging to customs for the USA for maritime transport, intervening in each of the phases and ensuring the prompt realization of the requirements so that the documentation arrives on time.
Bilingual agent
Customer service management, providing advice, and generating solutions for vendors by the payment department with the customer (company) generating different possibilities for customers, obtaining greater accessibility in terms of processes guide and sale, additional internal processes.
Exchange program
Cultural exchange program in the United States, deep immersion in the culture and coexistence with native people throughout this process, obtaining English language skills, adaptation and flexibility to different environments, personal growth and development of communicative skills.
Operations analyst
Management of international and national trade processes, Impo-Expo processes for each of the free zone users, carrying out the process of documentary, physical review and through the official pages of the DIAN, SIGLO XXI and ZIZFRA at each entry and exit depending on the customs classification of each of the merchandise and/or provision of services.. Database feeding off registered documentation, cargo inspections, Generation of internal reports according to state and customer requirements.. Control and monitoring of requests for Destruction of goods according to the Franco regime and Procedures.
Purchasing Analyst
Management of purchases for consumption of drills and consumption of personnel in at least ten areas nationwide, contact, achievement, evaluation and negotiation with suppliers, Review and quotation of invoices, Price evaluation, Database management and feeding, reception and verification of raw materials.