This is my profileContact via CazVid
Laura
Customer Service & Quality Analyst with 3 years' experience in client relations and quality testing
Video resume
Rep service al cliente
I started working at Parmalat where I worked as a Quality Analyst , in this role I was responsible of tests and results of laboratory tests on milk and dairy products.nAfterward I joined Hexagon BPO as a Rep Service , there I focused on selling credit cards instead of retail cards . This role enhanced my abilities in sales.nMost recently I worked at teleperformance where I assist latín american citizens and american citizens , there I worked for a trading app and household appliances .
Contact
Bogotol, Krasnoyarsk Krai, Russia
Available on CazVid
Competencies
Customer ServiceAdvanced
Delivered high-quality customer support in both Spanish and English, ensuring satisfaction and loyalty.
Quality AnalysisIntermediate
Conducted and evaluated laboratory tests on dairy products, supporting quality assurance processes.
Sales & NegotiationIntermediate
Focused on credit card sales, developing abilities in client engagement and product promotion.
Communication SkillsAdvanced
Utilized strong interpersonal and communication skills to build relationships and resolve issues effectively.
Summary
Experienced in client support, sales, and quality testing with bilingual proficiency in Spanish and English, dedicated to customer success.
Key Achievements
- Performed laboratory tests and analyzed results for dairy products at Parmalat, ensuring quality standards.
- Enhanced sales skills by focusing on credit card products at Hexagon BPO, contributing to client acquisition.
- Provided bilingual customer support for trading apps and household appliances at Teleperformance, fostering customer satisfaction.
Skills
Customer ServiceQuality AnalysisSales & NegotiationCommunication Skills
Published on CazVid - Jul 3, 2025