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Laura

Customer Service & Quality Analyst with 3 years' experience in client relations and quality testing

Video resume

Rep service al cliente

I started working at Parmalat where I worked as a Quality Analyst , in this role I was responsible of tests and results of laboratory tests on milk and dairy products.nAfterward I joined Hexagon BPO as a Rep Service , there I focused on selling credit cards instead of retail cards . This role enhanced my abilities in sales.nMost recently I worked at teleperformance where I assist latín american citizens and american citizens , there I worked for a trading app and household appliances .

Contacto

Bogotol, Krasnoyarsk Krai, Russia

Disponible en CazVid

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Competencias

Customer ServiceAdvanced

Delivered high-quality customer support in both Spanish and English, ensuring satisfaction and loyalty.

Quality AnalysisIntermediate

Conducted and evaluated laboratory tests on dairy products, supporting quality assurance processes.

Sales & NegotiationIntermediate

Focused on credit card sales, developing abilities in client engagement and product promotion.

Communication SkillsAdvanced

Utilized strong interpersonal and communication skills to build relationships and resolve issues effectively.

Resumen

Experienced in client support, sales, and quality testing with bilingual proficiency in Spanish and English, dedicated to customer success.

Logros Clave

Performed laboratory tests and analyzed results for dairy products at Parmalat, ensuring quality standards.
Enhanced sales skills by focusing on credit card products at Hexagon BPO, contributing to client acquisition.
Provided bilingual customer support for trading apps and household appliances at Teleperformance, fostering customer satisfaction.

Habilidades

Customer ServiceQuality AnalysisSales & NegotiationCommunication Skills

Publicado en CazVid - 3 jul 2025

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