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Sofía

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Contact

Colombia,Huila Department,Colombia
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Competencies

Problem-solvingIntermediate

Demonstrated experience with Problem-solving.

TeamworkIntermediate

Demonstrated experience with Teamwork.

Written communicationIntermediate

Demonstrated experience with Written communication.

ResponsibilityIntermediate

Demonstrated experience with Responsibility.

OrganizationIntermediate

Demonstrated experience with Organization.

Education

High School Diploma
Colegio Centro Lestonnac
Completed 2014
Technical Degree
Academia Charlot
Completed 2017
Bachelor's Degree
UNITEC
Completed 2024

Languages

enNative

Experience

Customer Service Representative

Scotiabank
2021 - 2022

Assist customers with account inquiries and transactions., Investigate and resolve disputes related to transactions, billing errors, and fraudulent activities., Assist customers with online banking, mobile apps, and ATM issues.

Sales Advisor

Browser Travel
2022 - 2024

Assist Customers with Reservations and Sales, Handle Customer Inquiries and Complaints, Promote Additional Services, Collect Payments and Process Transactions

Customer Service Supervisor

Konecta
2024 - 2025

Manage case follow-ups and issue resolution using back office tools and email., Coordinate with internal teams to support efficient problem-solving., Ensure a smooth and professional customer experience.

Skills

Problem-solvingTeamworkWritten communicationResponsibilityOrganization
Published on CazVid - May 17, 2026
Contact Sofía