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Laura

Customer Service & Event Coordination Specialist with Diverse Experience

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Bucaramanga, Santander Department, Colombia
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Competencies

Customer ServiceIntermediate

Provided support and communication functions in customer-facing roles, ensuring satisfaction and accuracy.

Event Planning & CoordinationIntermediate

Assisted in planning and executing wedding events, coordinating vendors and managing timelines.

Data ManagementAdvanced

Handled data entry, record maintenance, and quality control using various software tools.

Communication & Interpersonal SkillsIntermediate

Developed effective communication and conflict resolution skills through diverse roles.

Multitasking & OrganizationIntermediate

Managed multiple tasks efficiently, maintaining organized records and schedules under pressure.

Education

High school education
School Divino amor
Completed 2017
Technology of culinary
Colombia college
Completed 2021

Languages

SpanishNative
EnglishAdvanced
FrenchBeginner

Summary

Versatile professional with experience in customer service, event coordination, data management, and caregiving, dedicated to delivering organized and empathetic support across various domains.

Key Achievements

  • Supported team operations at Accedo - ATyT, improving communication and data management skills.
  • Assisted in organizing and executing seamless weddings, ensuring client satisfaction.
  • Maintained detailed data records and managed multiple tasks efficiently across roles.

Experience

Customer Service Representative

Accedo - ATyT
2020 - 2021

Developed organizational, data management, and communication skills in customer service, supporting team operations and ensuring high standards of accuracy and efficiency.

Wedding Planner Assistant

Urban daisy
2021 - 2022

Assisted in organizing and coordinating all aspects of weddings, from vendor selection to timeline management, ensuring seamless execution of events., Managed schedules, appointments, and communications, ensuring all details were meticulously organized and easily accessible., Maintained comprehensive databases of clients, vendors, and event details, ensuring accurate and up-to-date records for smooth operations., Quickly addressed and resolved any issues or last-minute changes, demonstrating strong problem-solving skills and the ability to remain calm under pressure.

Data entry

Lean solutions group
2024

Proficient in Microsoft Excel, Google Sheets, and various data management systems. Skilled in maintaining meticulous attention to detail, ensuring data integrity, and conducting quality control checks. Demonstrated ability to meet tight deadlines while managing multiple tasks. Strong organizational and communication skills, with a proven track record of collaborating effectively with team members.

Aupair

Aupair care
2022 - 2024

Provided comprehensive care and attention to children, developing skills in effective and empathetic communication, conflict resolution, planning and organization of activities, flexibility and adaptability, and teamwork.

Skills

Customer ServiceEvent Planning & CoordinationData ManagementCommunication & Interpersonal SkillsMultitasking & Organization
Published on CazVid - Jul 3, 2025
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