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Laurie

Spa Manager at PURE HYDRATION with 10+ years in Wellness & Customer Service

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Jacksonville, Florida, United States
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Competencies

Customer ServiceExpert

Exceptional ability to engage clients, ensuring high satisfaction and loyalty.

Operations ManagementAdvanced

Skilled in overseeing daily business functions, staff management, and facility operations.

Wellness & Aesthetic TreatmentsIntermediate

Knowledgeable in IV therapy and wellness treatments, supporting client health goals.

Organizational & Administrative SkillsAdvanced

Proficient in managing schedules, coordinating multiple tasks, and supporting executive teams.

Marketing & Brand PromotionIntermediate

Experienced in creating marketing content, event promotion, and increasing brand awareness.

Education

UNIVERSITY OF THE PACIFIC
Completed 2013

Summary

Experienced manager with a comprehensive background in spa operations, wellness treatments, customer service, and marketing. Adept at team leadership, multi-site management, and enhancing client experiences across health and wellness sectors.

Key Achievements

  • Managed daily operations of a wellness spa, enhancing customer satisfaction and operational efficiency.
  • Provided expert knowledge in IV therapy and wellness treatments, increasing client retention.
  • Built strong relationships with clients, leading to a significant increase in repeat business.
  • Successfully coordinated multi-site management and supported executive functions at a medical center.
  • Developed and executed marketing strategies to promote brand awareness and sales growth.

Experience

Manager

PURE HYDRATION

Oversee all aspects of running a spa including the staff, finances and facility management.. Provide great customer service as well as extensive knowledge of IV therapy and wellness treatments.. Implement experience in spa management with a strong background in team leadership.

Executive Assistant

NORTH FLORIDA MEDICAL CENTER

Answer directly to the CEO and implement strong organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously.. Act as part of upper management across 4 location. Completes operational requirements by scheduling and assigning administrative projects and expediting work results.. Duties include: event planning, networking with attorneys and other companies, assist in billing department, prepare and edit correspondence, reports, and presentations. Coordinate and manage projects, including researching and gathering information, create spreadsheets, monitor and respond to emails and phone calls, etc.

Administrative Assistant/ Receptionist

BIG D BUILDING CENTER

Answers phone calls, schedules meetings and supports visitors. Filing, typing, copying, binding, scanning etc. Completes operational requirements by scheduling and assigning administrative projects and expediting work results.. Quickbooks Bookkeeper: Compute, classify, and record numerical data to keep financial records complete. Perform any combination of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining accounting records.

Sales Representative

ICRYO

Book, schedule and sell memberships/ services through POS system. Interacting with guests and perform esthetician duties. Extensive knowledge in health and wellness

Brand Ambassador/ Marketing/ Sales

TALENT AGENCY

Working events promoting brands and products. Interacting with guests to build brand awareness. Deliver results and meet performance/sales goals & quotas

Family Advisor

CARING.COM

Qualify families and educate them on their options, provide resources and personal assistance in finding senior living communities.. Call families who have requested information, qualify them, assess their needs, provide them with information and schedule them to tour senior living communities in their area. Follow up is key to drive move-ins for our partners.. Deliver results and meet performance/sales goals & quotas

Manager

AQUA SWIM SCHOOL

Maintains staff by recruiting, selecting, orienting, and training employees.. Accomplishes department objectives by managing staff; planning and evaluating department activities.. Ensures a safe, secure, and legal work environment

Head Sales Associate

ORANGETHEORY FITNESS

Outside Sales Representative

SHOPPER LOCAL - ADCART

Create lasting advertising partnerships between Winn-Dixie super markets and local businesses throughout NE Florida. Responsible for sharing advertising solution with businesses and offer placement on shopping cart billboard ads.

Marketing Representative - Florida & Alabama Rep

FREEDOM TRUCK FINANCE

Market and represent Freedom Truck Finance as a sub-prime lender in the trucking industry with a personal and intentional approach. Seek out new business, introduce Freedom Truck Finance program, develop and foster relationships with clients. Plan, organize and manage designated territory (Florida); including dealerships, contacts and leads: in-person visits, phone calls, email. Keep record of all contact, sales and leads in Salesforce software; gives FTF valuable data on daily, monthly and yearly numbers and gives FTF a picture of performance in specific markets.

SEO ONE CLICK

COMPLETED

Created Videos for company. Internet Marketing. SEO

Video Producer

SAN DIEGO CITY COLLEGE

Created videos for athletic teams. Social Media Marketing

Media Producer

JUST LIKE MY CHILD

Created videos for organization. Social Media Marketing. Event Planning

Director of Marketing and Media

ELITE CELEBRITY YOUTH FOOTBALL CAMP

Created videos for Organization. Marketing

Director of Marketing & Media, Head Swim Coach, Assistant Volleyball Coach

LANGSTON HUGHES ACADEMY

Ran Social Media. Created videos for Athletics and Interviews Coaches/ Players. Videographer and Photographer

Skills

Customer ServiceOperations ManagementWellness & Aesthetic TreatmentsOrganizational & Administrative SkillsMarketing & Brand Promotion
Published on CazVid - Jun 2, 2026
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