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Customer Support & Account Management with 5+ years in Tech & Digital Marketing
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Competencies
Handled customer inquiries and technical support, maintaining high satisfaction and efficient communication.
Managed client accounts in digital content sales, developing relationships and personalized solutions.
Provided technical support across multiple roles, resolving technical incidents efficiently.
Collaborated with creative teams to generate ideas and improve campaign effectiveness.
Acted as main client contact, ensuring clear, effective communication tailored to client needs.
Education
Languages
Summary
Dedicated support specialist with over 5 years in technical troubleshooting, client account management, and digital marketing. Skilled in delivering efficient solutions, building client relationships, and managing high-volume workloads in fast-paced environments.
Key Achievements
- Managed over 500 customer incidents monthly at StartApp, ensuring 100% protocol compliance and high client satisfaction.
- Built strong client relationships at Velvet Agency, leading to increased satisfaction and repeat business.
- Resolved over 1000 technical issues across roles, maintaining high-quality service under pressure.
Experience
Sales Manager
Managed client accounts specializing in digital content sales and social media strategies., Acted as the main point of contact for clients, ensuring clear communication and personalized solutions to meet their needs., Developed strong relationships with clients, leading to increased satisfaction...
Customer Service – Technical Support
Accurately entered and updated customer incident data in the ticketing system, logging detailed troubleshooting steps, resolutions, and client information for over 500 monthly cases with 100% compliance to protocols., Maintained precise records of all interactions, reducing data errors and wait...
Technical Support
Delivered technical assistance and solutions, ensuring high-quality continuous service., Resolved over 500 monthly incidents via chat/phone, reducing wait times and boosting client satisfaction., Managed high-stress peak demands while maintaining professionalism and immediate solutions.