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Lenar
Bilingual Customer Service & Virtual Assistant with diverse experience
Video resume
Virtual Assistant | Bilingual (Spanish/English) | Administrative Support
Soy un profesional bilingüe (español – inglés) con experiencia en tareas administrativas y soporte virtual. Puedo ayudarte con la gestión de agendas, redacción y respuesta de correos, organización de documentos, manejo de hojas de cálculo y atención...
Contact
Cartago, Cartago Province, Costa Rica
Open to remote
Available on CazVid
Competencies
Bilingual CommunicationExperto
Provided English-Spanish interpretation and bilingual customer service support.
Customer ServiceAvanzado
Handled customer interactions and supported mortgage and loan services at Bank of America and other firms.
Administrative SupportIntermedio
Managed agendas, emails, documents, and spreadsheets for virtual assistance roles.
Technical ToolsAvanzado
Proficient in NICE, AS400, SAP, Excel, Word, and other software applications.
Role ProgressionAvanzado
Advanced from call agent to senior purchase service owner, showcasing skill growth and responsibilities.
Education
Costa Rica sign language
Universidad de Costa Rica
Completed 2015
General tour guide
Instituto Nacional de Aprendizaje (INA)
Diseñador Gráfico
Colegio Vocacional de Artes y Oficios (COVAO)
Languages
Spanishnative language
Englishfluid (empiric)
Italianfluid, Graduated from Dante Alighieri Institute
LESCO (Costa Rica ́s sign language)fluid, LESCOS 1, 2, 3, 4 concluded. LESCO ́s interpreter
Summary
Experienced bilingual professional in administrative and customer support with extensive knowledge of technical tools and interpersonal skills, supporting remote work environments.
Key Achievements
- Performed bilingual call center and interpretation duties in diverse client contexts.
- Managed various roles from call agent to senior purchase service owner, demonstrating role progression.
- Utilized multiple technical tools including NICE, AS400, SAP, and MS Office suite to support administrative and customer service tasks.
Experience
Call agent/English-Spanish Interpreter
Language Line Solutions
Feb 2015 - Sept 2015
Call agent/English-Spanish Interpreter
Language Line Solutions
Ago 2020 - Nov 2021
Call agent
Equifax
Dic 2013 - Feb 2014
Foreclosures Review Referral
Bank of America
Aug 2012 - Oct 2013
Call monitoring collection
Bank of America
May 2012 - Aug 2012
FHA & VA loan mortgage modification
Bank of America
Sept 2011 - May 2012
Loan counselor & collector
Bank of America
Mar 2010 - Sept 2011
Middle office agent
Procter and Gamble
Oct 2009 - Dec 2009
Ion NAUNPOSTABLES Agent (email)
Procter and Gamble
Apr 2009 - Mayo 2009
Call Center agent
Procter & Gamble
Jul 2007 - Apr 2009
Skills
Bilingual CommunicationCustomer ServiceAdministrative SupportTechnical ToolsRole Progression
Published on CazVid - May 17, 2026