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Business Owner with 10+ years of operational and sales expertise
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Competencies
Applied process improvements and strategic planning to optimize daily business operations and resource allocation.
Provided personalized guest experiences, managed client communications, and resolved concerns promptly across hospitality roles.
Mentored staff in sales strategies and managed client relationships to increase satisfaction and business growth.
Coordinated weddings and corporate events, overseeing logistics, timelines, and client communications.
Proficient in English, with basic command of French, used in teaching, customer interactions, and team collaboration.
Education
Languages
Summary
A dedicated professional specializing in business management, customer service, event coordination, and sales. Demonstrated ability to enhance operational performance, deliver exceptional client experiences, and lead teams across diverse hospitality and business settings.
Key Achievements
- Developed and implemented business strategies at Leney Group, enhancing operational efficiency and customer satisfaction.
- Managed corporate reservations at Casa De Campo, streamlining booking processes and resolving client inquiries efficiently.
- Coordinated weddings and events at multiple resorts, ensuring seamless execution and high guest satisfaction.
Experience
Business Owner
Developed and implemented business strategies to enhance operational efficiency., Managed financial planning and budgeting processes to optimize resource allocation., Oversaw daily operations and ensured compliance with industry regulations., Led team to improve customer service standards and...
Wedding Manager
Coordinated logistics for photography and videography wedding, events ensuring seamless execution and guest satisfaction., Developed timelines and workflows to enhance event planning efficiency and organization., Managed client communications, providing updates and addressing inquiries promptly.
Coorporate Reservations Agent
Managed corporate reservations using advanced booking software to enhance service efficiency for the company owners, Central Romana Coorporation and its associates in and outside the country., Handled dozens of reservation calls from clients daily., Coordinated with team members to streamline...
Wedding Assistant & Coordinator
Managed the entire planning process for weddings, providing couples/travel agents with all necessary assistance to complete the wedding planner., Answered questions and provided quotes for services whenever needed., Handled detailed information about wedding packages and general property...
VIP Reception Concierge
Facilitated seamless guest check-ins and check-outs to enhance customer satisfaction., Managed reservations and special requests, ensuring personalized guest experiences., Coordinated transportation and excursions, optimizing guest itineraries and experiences., Resolved guest concerns promptly,...
Wedding Photography Assistant & Sales Girl
Assisted photographers in setting up lighting and equipment for diverse shoots., Coordinated with clients to ensure alignment on creative vision and project requirements., Managed digital asset organization and cataloging for efficient retrieval and usage., Supported post-production processes by...
English Teacher
Developed and implemented innovative teaching strategies to enhance student engagement., Mentored junior educators, providing guidance on classroom management and instructional techniques., Collaborated with staff to design curriculum aligned with educational standards and student needs., Assessed...