Leonardo - Quality Analyst with 5+ years of experience in quality assurance and social media support

Developed and implemented quality assurance guidelines and monitoring tools.

Provided technical support, community management, and moderation for social media platforms.

Evaluated search relevance, categorized social media posts, and tested applications.

Created and delivered technical and language training programs for advisors.

Created databases to monitor marketing results and analyzed data for insights.

Created the Quality Assurance guidelines., Provided direct feedback to the agents., Created databases to monitor and analyze marketing results., Assisted customers interested in selling their mineral interests.

Moderated content for a gaming platform via e-mail and in-app reports.

Audited advisors & provided feedback on coaching (tech & language)., Created & provided tech & English training., Answered from the official social media support accounts.

Provided technical support to customers via Social Media., Community Management & Moderation., Creative content creator on Twitter.

Evaluate search relevance, categorize social media posts (Meta) for cloud computing & AI generation, and test applications for errors., Made English transcriptions.

Assisted customers on SM and provided troubleshooting for their apps, ensuring all messages were responded to, redirected, and escalated., Helped create the Social Media Style Guide., Handled reviews and helped with spreadsheets optimization.