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Leslie
Customer Service & Administrative Professional with 5+ years of call center experience
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Competencies
Utilized in resolving customer complaints and de-escalating situations.
Applied in high-pressure service environments to achieve positive outcomes.
Demonstrated through answering inquiries, making calls, and documenting issues.
Used in reporting and assessing assessments during software testing.
Applied to interact effectively with diverse populations in customer service.
Education
Summary
Experienced call center professional skilled in communication, conflict resolution, and administrative support, with a strong background in handling diverse customer needs.
Key Achievements
- Handled inquiries and resolved complaints across diverse customer service roles.
- Managed complex resolution appointments and escalations in call center environments.
- Participated in debriefs and provided feedback in software testing assessments.
Experience
Customer Care Rep/Contact Call Center
Answer member questions about policies, benefits, and claims., Make outbound calls to providers and pharmacies as needed., Schedule callback appointments for complex resolution updates.
Contractor/Contact Call Center
Answer calls and relay information that pertains to customer inquiries., Resolve complaints with effective solutions promptly., Transferred calls requiring expert-level skillsets.
Software QA Tester
Participated in debriefs to understand the expectations of each assignment., Documented any issues met during an assessment., Shared feedback during post-assessment reviews.
Cocktail Waitress & Bartender
Showed good customer service via empathy and active listening., Handled issues efficiently while de-escalating verbal altercations., Took calls that pertained to reservations and catering requests.
Food and Beverage Attendant
Managed high-stress environments with optimism and professionalism., Used conflict resolution to achieve a positive outcome and create lasting smiles., Received many calls about catering events and to-go orders.