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Customer Service & Appointment Setter with 3+ years in Sales & Support
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Competencies
Proficient in managing customer data and interactions using Salesforce, Hubspot, and Zendesk to support sales and service activities.
Experienced in addressing customer inquiries, resolving issues promptly, and guiding customers through solutions to ensure satisfaction.
Skilled in scheduling and coordinating appointments efficiently across different roles and industries, supporting business operations.
Effective communicator with experience supporting marketing, medical device coordination, and administrative tasks inside fast-paced environments.
Education
Languages
Summary
Dedicated customer care professional with over 3 years of experience in sales support, appointment scheduling, and client communication across technology and retail sectors. Skilled in CRM management, email marketing, and problem resolution to ensure high customer satisfaction and operational...
Key Achievements
- Streamlined appointment scheduling processes across multiple CRM platforms, enhancing customer engagement efficiency.
- Supported marketing initiatives via email campaigns, contributing to improved customer communication and outreach.
- Handled complex customer issues and provided administrative support, ensuring high service quality and operational continuity.
Experience
Appointment setter - Sales representative
Responsible for scheduling appointments for potential leads assigned to me, utilizing all available channels of communication (text, email, incoming and outgoing calls), and routing customer-specific needs through various CRM systems.
Customer Care - Customer Care Associate
Provided customer service through a CRM system and managed appointment settings for the effective consultation of customers., Supported marketing programs through email marketing software, managed medical device settings, and provided support in the Medical development process through the...
Customer Care Specialist - Retail Support
Provided quality service to help resolve customers' problems promptly., Handled more complex problems, guiding the customer through the steps for solution implementation., Included appointment setting, administrative support, and account management to ensure that the needs of the customers...