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Virtual Assistant
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Competencies
Demonstrated experience with Calendar Management.
Demonstrated experience with Inbox Management.
Demonstrated experience with Correspondence Management.
Demonstrated experience with Travel Booking.
Demonstrated experience with Data Entry.
Education
Summary
Professional profile
Experience
Virtual Assistant
Managed calendars, inboxes, and correspondence for 4 clients concurrently, ensuring 94% accuracy and reliability with minimal oversight. Coordinated travel arrangements and diary scheduling for clients, handling logistics end-to-end. Optimised task tracking and record management over a 2-year period, ensuring 94% of priorities remained on schedule. Supported multiple clients simultaneously, working independently with minimal oversight and strong discretion. Handled data entry and document management using Google Workspace, Notion, and Excel
Customer Care Team Lead
Managed high-volume inbound communications (50+ calls per day at peak), tracking multiple enquiries and escalations accurately within tight response windows. Led a team of customer service representatives, monitoring quality and ensuring follow-through on outstanding issues. Documented recurring issues and fed insights back into process improvements, streamlining day-to-day operations. Maintained composure, organisation, and professionalism during high-pressure, deadline-driven periods
Brand Promoter
Represented the company's image and tone consistently during live, in-person engagements with stakeholders and the public. Built rapport quickly and communicated clearly and professionally under pressure. Developed strong on-the-spot organisation and people-management skills in a fast-paced environment