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Lewens
Technical Support Specialist with diverse IT and Customer Service experience
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Competencies
Skilled in troubleshooting hardware and software, ensuring optimal system performance.
Experienced in delivering excellent customer support and maintaining client satisfaction.
Effective communicator with strong verbal and written skills in diverse professional settings.
Proficient in multitasking, time management, and maintaining organized workflows.
Education
Languages
Summary
Lewens is a dedicated IT support specialist with extensive experience in technical troubleshooting, customer service, and educational assessment support. Adept at resolving hardware/software issues and ensuring operational efficiency.
Key Achievements
- Provided technical and system support, troubleshooting hardware and software issues to ensure seamless operations.
- Assisted in assessment marking and feedback report compilation, enhancing educational processes.
- Demonstrated strong customer service skills, fostering positive client interactions and satisfaction.
Experience
Call Center Agent
Data Wash. Data Collection. Outbound and Inbound Calls
Technical and System Support Agent
Assisted in marking Formative and Summative Assessments for IT Learnership[End User IT, Technical Support and System Support. Compiled Feedback Reports. Assisted In Troubleshooting Technical Issues on Leaners Desktop. Assisted Learners with their Practical ,Technical IT Work and Labs