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Internet Sales Manager at George Coleman Ford
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Competencies
Proven ability to generate leads and develop sales pipelines to drive revenue growth.
Skilled in managing customer questions professionally, ensuring high satisfaction and engagement.
Experienced in supervising teams, coaching, and improving team performance.
Effective communicator with clients, maximizing engagement and conversion rates.
Education
Languages
Summary
Results-driven sales professional with expertise in lead generation, team coaching, and customer inquiry management. Proven track record of enhancing team performance and customer engagement in automotive and service industries.
Key Achievements
- Optimized internet lead management, increasing appointment set and show ratios.
- Led BDC team performance improvements through targeted coaching on response time and follow-up.
- Maintained an industry-leading 2-minute average response time to customer inquiries.
Experience
Internet Sales Manager
Manage all incoming internet leads to maximize appointment set and show ratios. Oversee BDC team performance, coaching on response time, follow-up, and objection handling. Maintain 2 minute average lead response time to increase engagement and conversion rates. Track and improve appointment set %, show %, sold %, closing ratio