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Competencies
Demonstrated experience with Data Analysis.
Demonstrated experience with Effective Communication.
Demonstrated experience with Negotiation.
Demonstrated experience with MS Word.
Demonstrated experience with MS Excel.
Education
Languages
Summary
Professional profile
Experience
Administrative Assistant
Provided administrative and customer service support, resolving citizen requests about programs to access and available incentives, increasing customer trust about services offered by the area.. Prepared reports and maintained accurate documentation using MS Word and MS Excel for diverse activities, such as scheduling meetings, tradeshows, and training.. Coordinated communication between interinstitutional areas and logistics for public-facing events, adapting to shifting priorities.
Collection Agent
Provided phone-based and email support to Canadian clients on banking products such as credit cards, loans, and savings accounts, resolving their financial concerns and requests with a professional approach.. Applied de-escalation techniques and clear communication to negotiate personalized payment plans and perform collection in overdue accounts with the aim of maintaining them in good standing.. Management and customer assistance supporting clients to create payment plans, process electronic payments over the phone, technical assistance in the use of banking apps while keeping data confidentiality and following procedures to ensure a good management of sensible information.. Documented every client interaction in CRM software, working from structured account queues to ensure consistent, timely follow-up.
Customer Service Advisor
Delivered phone, email and chat support to a U.S. bank's clients, processing payments and help customers to enrolling accounts in payment plans according to customer circumstances and following the company compliances.. Maintained accurate, confidential account documentation while meeting high standards of service and outstanding performance indicators.. Used active listening, empathy, and critical thinking to identify unresolved inquiries quickly and prevent unnecessary escalations.
Travel Agent
Provided customer service via chat, email, and calls for travel reservation and flight booking accounts across Latin America clients, advising customers with personalized travel plans increasing the services booked, as well as technical support provided in online accounts, while resolving customer’s concerns using data bases, PC tools and Sabre and Amadeus (reservation system platforms).. Maintained strong KPI performance and customer satisfaction while performing multitasking activities, providing support through calls, emails and chats.
International Trainee
Supported logistics and production coordination in a farm company, learning to assist in a fast-paced, English-speaking environment, developing adaptability and teamwork skills.