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Social Media & Customer Service Specialist with Proven Engagement Growth
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Competencies
Effectively collaborates with team members to achieve common goals.
Adjusts to new challenges and shifting priorities in a dynamic work environment.
Manages tasks efficiently to meet deadlines in social media management and customer service.
Prioritizes tasks based on their impact on engagement and customer satisfaction.
Communicates clearly with clients and team members, ensuring issues are addressed promptly.
Education
Languages
Summary
Experienced in social media strategy, customer service, and data analysis at El Kairo Bar-Karaoke.
Key Achievements
- Implemented monthly content strategies increasing brand visibility by 30% on Facebook and Instagram.
- Resolved customer complaints efficiently, boosting client retention by 15%.
- Analyzed campaign metrics leading to a 40% increase in engagement.
Experience
Administración de Redes Sociales y Atención al Cliente
Creación y ejecución de estrategias de contenido mensual, logrando un aumento del 30% en la visibilidad de las marcas a través de redes sociales como Facebook e Instagram., Atención al cliente sobre quejas relacionadas con su experiencia, dando solución al problema de manera efectiva y mejorando la retención de clientes en un 15%., Análisis de métricas de rendimiento de campañas y contenido, que resultaron en un incremento del 40% en el engagement.