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Customer Service Coordinator with 10+ years in government and hospitality
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Competencies
Handled citizen inquiries, follow-ups, and support processes at government and private sectors, ensuring quality service.
Maintained effective communication between internal teams and citizens through calls, messages, and reports.
Coordinated multiple departments, managed teams, planned tasks, and developed training to improve service delivery.
Utilized Microsoft Office, Zoom, Teams, and other platforms for reporting, meetings, and process management.
Handled customer and staff conflicts effectively, creating positive resolutions and improving team cohesion.
Education
Languages
Summary
Proven expertise in managing call centers, citizen support, and inter-institutional coordination for over a decade. Skilled in communication, team management, and process improvement, ensuring high-quality service delivery across diverse sectors.
Key Achievements
- Coordinated Help Desk, Call Center, and Inter-institutional Support at CENISS, enhancing communication and citizen service delivery.
- Managed and monitored social program data entry and compliance reports across multiple government platforms, ensuring accuracy and reporting standards.
- Supervised and planned daily tasks for support teams, developed training programs, and utilized videoconferencing tools to streamline operations.
Experience
Customer Service Representative
Track Jobs in LymoAnywhere, Track Jobs in Fasttrak, Help Dispatch, Answer calls, take quotes and make reservations
Call Center Agent
Provide customer service to Amazon customers.
Customer Service Coordinator
Coordinate the areas of Help Desk / Call Center, Training and Training and Inter-institutional Support., Coordinate with the Inter-institutional Support Area the adequate communication with the different institutions that update the computer platforms of the Registry of the Institutional Offer...
Customer Service Coordinator
Coordinate the areas of Help Desk / Call Center, Training and Training and Inter-institutional Support., Coordinate with the Inter-institutional Support Area the adequate communication with the different institutions that update the computer platforms of the Registry of the Institutional Offer...
Interinstitutional Support Coordinator
Follow-up, monitoring and analysis of the information entered from the different social programs in the different platforms Registration of the Institutional Offer (ROI) and the Single Registry of Participants (RUP)., Provide support in an effective way for the solution of problems, assignment of...
Officer Scholarships and CENISS
Knowledge about the application process to apply to the courses, master's degrees offered by International Organizations to the Government of Honduras., Feed the website with the information issued by the International Organizations., Follow-up in the application process of the candidates...
Owner
Supply the merchandise and suppliers, make good negotiation with the different suppliers., Elaboration of inventory, reach the objective sales goal.
Administrative Manager
Compliance with the sales target objective., Book the rooms., Follow-up and monitoring of reservations., Know the check out and check in process for the customer., Review and prepare the rooms that are in perfect condition., Attend questions and conflict situations, organize and attend events.,...
Remittances and Money Laundering Officer
Follow-up to the remittances received, make calls to the beneficiaries., Denial of commissions with remittance companies., Excel reports on the volume of Remittances received monthly., Detailed review of customer movements in the banking system., Follow-up to the lists of people sent by the CNBS.,...
Reservation Agent
Take reservations and follow up on them.