Bilingual services. Leadership in customer services. Revenue and reservations.
Bilingual recruiter for aviation industry
IWebhelp BPO by Launch
May 2017 - Feb 2020
On board process. CV analysis. Profiles and offers. Updates and interviews with candidates.
International business and projects of investment
GRUPO URBANO HOLDING
Ene 2020 - Mar 2021
Front desk Manager, Revenue Manager, Reservations and Guest Services
1616 HOTEL
Mar 2023 - Feb 2024
Back Office Process, Latam Pass Manager, Administrative Assistant, Customer Service
LATAM AIRLINES -ALMACONTACT
Abr 2024 - Presente
Operations Manager/Revenue/Channels of Reservations
waloja property management
Oct 2017 - Mar 2019
Manager/Revenue/Channels of Reservations/Admon
Darren Enterprises SAS
Oct 2024 - Feb 2026
Consultant and analyst, Hotel Business Industry
Hotels and Tourism Association of Colombia (COTELCO)
Ene 2011 - Mar 2013
Public and corporate relations.
Program Manager
Research Technical Group (Cuerpo Técnico de Investigación)
International business and projects of investment Colombia -Corporate-
GRUPO URBANO HOLDING
Ene 2020 - Mar 2021
Public relations and Management of International Projects.
Front desk Manager, Revenue Manager
1616 HOTEL
Mar 2023 - Feb 2024
Reservations and Guest Services.
Back Office Process, Latam Pass Manager, Administrative Assistant
LATAM AIRLINES -ALMACONTACT
Abr 2024 - Presente
Customer Service
Skills
Excellent interpersonal relationsAbility to work in a teamAnalysis and political issuesCreate, generate, design, implement and manage organizational strategies and social programsGlobalization