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Customer Service Specialist with 5+ years in client support and order management
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Competencies
Skilled in handling diverse customer inquiries, dispute resolutions, and support via phone and email.
Experience in managing order statuses, cancellations, refunds, and replacements for various clients.
Proficient in clear, professional communication across different channels to ensure customer satisfaction.
Capable of managing and resolving customer disputes, reporting issues, and following up on cases.
Languages
Summary
Experienced in providing exceptional customer service, managing orders, resolving disputes, and supporting technical inquiries. Adept at maintaining customer satisfaction and ensuring smooth processes across varied accounts.
Key Achievements
- Managed customer disputes and fraud cases, ensuring proper follow-up until resolution.
- Processed payments, cancellations, refunds, and order replacements for diverse accounts.
- Provided technical support and detailed customer case follow-up, enhancing service quality.
Experience
Customer Service Representative
Provided customer support via phone calls., Processed account payments accurately., Reported and followed up on fraud cases., Managed customer disputes., Delivered basic technical support., Assisted customers with account cancellation processes., Followed up on cases until final resolution.
Customer Service / Order Management Representative
Provided customer support for membership-based accounts., Managed and updated order status., Communicated with vendors via email regarding orders., Processed order cancellations., Handled refunds., Managed order replacements., Processed membership cancellations., Conducted detailed follow-up on...