This is my profileContact via CazVidLiudmila
Customer Service Representative with 5 years in Client Relations
Contact
Managua,Managua Department,Nicaragua
Available on CazVid
Competencies
Customer ServiceAdvanced
Proficient in delivering exceptional customer experiences and resolving issues effectively.
CommunicationAdvanced
Skilled in conveying information clearly and engagingly to diverse audiences.
Problem SolvingIntermediate
Adept at identifying issues and implementing effective solutions in a timely manner.
Time ManagementIntermediate
Effective in prioritizing tasks to meet deadlines without compromising quality.
Education
High school diploma
Saint Teresas Academy (Colegio Teresiano)
Completed 2013
Doctora en Medicina y Cirugía
Universidad Americana (UAM)
Completed 2021
Summary
Dedicated customer service professional with a strong background in client relations and appointment management. Proven track record in enhancing customer satisfaction and operational efficiency.
Key Achievements
- Successfully improved customer satisfaction ratings by 20% during tenure at SITEL.
- Streamlined appointment scheduling processes at Oclinicals, reducing wait times by 30%.
- Consistently achieved performance targets in customer service roles, enhancing overall team productivity.
Experience
Customer Service Representative
Ibex
2018 - 2019
Customer Service Representative / Back Office agent
SITEL (Foundever)
2021 - 2023
Intake Specialist / Appointment setter
Oclinicals
2023 - 2024
Skills
Customer ServiceCommunicationProblem SolvingTime Management
Published on CazVid - May 20, 2026