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londeka
Customer Service Specialist at Nutun
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Competencies
Skilled in resolving customer queries efficiently while maintaining high service standards.
Proficient in managing customer data and interactions using CRM platforms.
Experienced in addressing and resolving client issues promptly, ensuring satisfaction.
Ensures accurate data entry while adhering to POPIA and quality standards.
Education
Languages
Summary
Dedicated customer service specialist with over 2 years in BPO environments, adept at query resolution, data management, and compliance. Committed to delivering exceptional support and fostering client satisfaction.
Key Achievements
- Consistently met and exceeded KPIs in a fast-paced BPO environment.
- Resolved complex financial client queries, enhancing customer satisfaction.
- Maintained high data accuracy and compliance with POPIA regulations.
- Supported sales and collections processes, contributing to revenue targets.
Experience
Customer service role
Provided high-quality customer support for financial clients in a fast-paced BPO environment.. Handled inbound and outbound calls, resolved queries, and maintained data accuracy while meeting KPIs for call quality, AHT, and CSAT.