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Brigitte
Customer Service & Administrative Support with 6 years experience in Bilingual Support
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Competencies
Utilized excellent verbal and written skills to support clients in English and Spanish across multiple channels.
Handled client data and support requests using various CRM platforms to ensure efficient customer service.
Prepared internal reports, maintained records, and supported documentation tasks using these tools.
Collaborated across departments, coordinated internal communications, and supported onboarding processes.
Managed multiple responsibilities efficiently in high-pressure environments, focusing on customer satisfaction.
Education
Languages
Summary
Bilingual customer service specialist with over 6 years of experience supporting clients across diverse industries. Skilled in communication, problem-solving, multitasking, and process improvement. Adept at working under pressure in multicultural environments.
Key Achievements
- Supported internal teams through documentation control, invoice management, and client account updates at Lean Solutions Group.
- Processed client requests and maintained digital databases ensuring data accuracy at Atento / Intouch / Foundever.
- Provided administrative support, scheduling, and onboarding assistance as a Virtual Assistant, ensuring compliance and confidentiality.
Experience
Customer Service Representative – Back Office (HR & Operations Support)
Supported internal teams through documentation control, invoice management, and client account updates., Maintained digital records, verified data accuracy, and handled confidential information., Collaborated with multiple departments to ensure the timely delivery of HR and administrative reports.,...
Customer Service Agent – Administrative Support
Processed requests and provided detailed responses to client concerns and inquiries., Maintained documentation and digital databases, ensuring accurate data entry and file control., Prepared internal reports and summaries for management and HR departments., Demonstrated excellent written and verbal...
Administrative & Process Support Specialist (Virtual Assistant)
Provided administrative support including scheduling, data entry, and document management., Handled confidential employee and client information with discretion., Coordinated internal communications, prepared weekly reports, and maintained up-to-date manuals., Assisted with onboarding of new...