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Customer Service Assistant at Right Click Business Solutions
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Competencies
Effective in conveying information clearly and professionally to clients and team members.
Skilled in coordinating tasks and managing files to ensure smooth workflow.
Capable of identifying issues promptly and implementing effective solutions.
Basic understanding of printing processes and technical aspects related to customer orders.
Education
Summary
Dedicated professional experienced in customer service, order management, and coordination within printing solutions, committed to delivering excellent client support.
Key Achievements
- Efficiently managed customer inquiries and orders, improving satisfaction and response times.
- Streamlined communication between clients and printing team, ensuring timely service delivery.
- Resolved customer complaints, enhancing client retention and loyalty.
Experience
Assistant
Receive and process customer orders and inquiries. Provide quotes and estimates. Resolve customer complaints and issues. Prepare and process files for printing. Coordinate with printing team to ensure timely completion. Respond to emails and business whatsapp text. Maintain accurate records and files. Assist printing team with printing, cutting and binding tasks. Perform basic maintenance and troubleshooting on printing equipment. Keep print shop clean and organized. Perform basic maintenance on equipment and machinery