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Lucas
Project Coordinator in LATAM
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Competencies
Experiencia demostrada en high-volume case management.
Experiencia demostrada en SLA and deadline tracking.
Experiencia demostrada en workflow coordination.
Experiencia demostrada en KPI tracking and reporting.
Experiencia demostrada en escalation management.
Education
Languages
Summary
Project Coordinator in LATAM buscando nuevas oportunidades
Experience
Claims & Recovery Operations Coordinator
Coordinated an active portfolio of 120+ files across Argentina, Peru, Uruguay, Colombia and Ecuador, owning each case from intake through resolution.. Tracked SLAs and statutory deadlines in a regulated environment (Law 17.418 / SSN), meeting turnaround targets consistently under sustained high volume.. Acted as the coordination point between insurers, brokers, adjusters and external counsel across five jurisdictions, managing follow-ups and escalations.. Applied KYC/AML and due diligence criteria to case intake and counterparty review.. Maintained KPI reporting and end-to-end documentation control, keeping the portfolio audit-ready for top-tier accounts (CHUBB, Mapfre, Allianz, SBI, Integrity).
Case Filing & Records Operations Clerk
Ran the court filing desk: intake, registration, classification and tracking of a continuous high volume of case files.. Monitored an ongoing caseload of suspended sentences under the judge's guidelines, flagging compliance deviations and following up on required actions.. Coordinated with internal and external agencies and prepared administrative documentation to strict procedural standards.