Jean - Customer Service & Web Developer con experiencia en atención y soporte técnico
Summary
Profesional con experiencia en atención al cliente y soporte técnico, con habilidades en desarrollo web y resolución de problemas.
Key Achievements
- Gestionó procesos de pedidos, devoluciones y cambios, asegurando resolución oportuna de problemas.
Skills
Proporcionó soporte y asistencia a clientes en diferentes canales, asegurando satisfacción.
Respondió consultas y gestionó reclamaciones con precisión y profesionalismo.
Procesó y resolvió incidencias relacionadas con pedidos y servicios.
Realizó tareas de desarrollo y soporte técnico en proyectos independientes.
Posee habilidades en programación para resolver problemas técnicos y apoyar desarrollo.
Languages
Experience
Customer Service Representative
Tmedia
Responding to customer inquiries via phone, email in a timely and professional manner., Providing accurate information about products or services and addressing customer concerns or complaints effectively.
Customer Service Representative
Teleperformance
Responding to customer inquiries via phone, email in a timely and professional manner., Providing accurate information about products or services and addressing customer concerns or complaints effectively., Maintaining comprehensive knowledge of company products.
Web developer
Freelancer
Responding to customer inquiries via phone, email, and live chat in a timely and professional manner., Providing accurate information about products or services and addressing customer concerns or complaints effectively., Processing orders, returns, and exchanges, and ensuring timely resolution of customer issues., Maintaining comprehensive knowledge of company products, services, and policies to assist customers and provide relevant information.
Education
Inuka University
Bachelor of Science