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Luigi
Customer Service & Technical Support Specialist with 8+ years in telecom, tech, finance, and education
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Competencies
Delivered exceptional support across multiple channels, ensuring high customer satisfaction and issue resolution.
Diagnosed and resolved hardware, software, and connectivity issues for telecom, gaming, and corporate clients.
Facilitated real-time communication between English and Spanish speakers in medical, legal, and customer service contexts.
Engaged prospects through cold calls, upselling, and follow-ups, supporting sales growth and customer acquisition.
Scheduled and managed client appointments, maintaining CRM records and coordinating communication for sales teams.
Education
Languages
Summary
Experienced in delivering high-quality technical and customer service in telecom, finance, gaming, and education sectors. Skilled in troubleshooting, interpretation, and client engagement, with a proven ability to adapt and excel in fast-paced environments.
Key Achievements
- Resolved diverse technical issues at Time Warner Cable, improving customer satisfaction and first call resolution rates.
- Handled high-volume customer inquiries in finance and tech sectors, maintaining compliance and accuracy in financial transactions.
- Provided bilingual interpretation and support, enhancing communication effectiveness in medical, legal, and customer service settings.
Experience
Technical Support and Sales Agent
Diagnosed and resolved technical issues related to TV, internet, and phone services for residential and commercial customers., Guided customers through step-by-step troubleshooting procedures via phone, chat, and email., Configured modems, routers, set-top boxes, and VoIP equipment remotely.,...
PayDayLoan Representative
Assisted clients with payday loan applications, renewals, and repayment inquiries, ensuring accuracy and compliance with lending regulations., Conducted thorough identity and income verification to determine eligibility and minimize risk., Explained loan terms, interest rates, and repayment...
Customer Service Representative
Delivered exceptional customer experiences through phone, email, and chat support in a fast-paced, multilingual environment., Maintained up-to-date knowledge of Intel’s products, services, and policies to provide accurate information and guidance., Documented customer interactions in internal...
Retentions Representative
Handled customer cancellation requests with the goal of retaining services through personalized solutions and value-driven offers., Identified root causes of dissatisfaction and provided effective resolutions to enhance customer loyalty and satisfaction., Negotiated account adjustments, service...
Video Game Customer service/Technical Support Representative
Assisted players with in-game issues such as bugs, crashes, connectivity problems, and account access., Provided technical troubleshooting for various platforms (PC, console, mobile) to resolve hardware/software compatibility issues., Responded to customer inquiries via chat, email, or phone in a...
English-Spanish Interpreter (Remote)
Facilitated real-time verbal communication between English and Spanish speakers in various settings (medical, legal, customer service, etc.)., Accurately interpreted conversations while maintaining tone, intent, and cultural context., Provided consecutive and/or simultaneous interpretation during...
PayDayLoan Representative
Assisted clients with payday loan applications, renewals, and repayment inquiries, ensuring accuracy and compliance with lending regulations., Conducted thorough identity and income verification to determine eligibility and minimize risk., Explained loan terms, interest rates, and repayment...
Appointment Setter Representative
Cold calling or emailing leads to introduce products or services., Qualifying prospects by asking key questions to determine interest and fit., Scheduling appointments or meetings for sales representatives or managers., Maintaining and updating CRM systems with lead information and appointment...