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Luis
Software Developer with 5 years of experience in web and mobile applications
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Competencies
Utilized JavaScript for client-side scripting and dynamic web content development.
Built interactive user interfaces and single-page applications using React framework.
Created cross-platform mobile apps using frameworks like React Native.
Managed version control for various projects ensuring smooth collaboration.
Participated in daily stand-ups, sprint planning, and retrospectives to improve project workflows.
Education
Summary
Experienced developer specializing in web and mobile application development with a focus on user-centric design and team collaboration.
Key Achievements
- Developed multiple web and mobile applications resulting in improved user engagement.
- Led the transition from legacy systems to modern frameworks, enhancing performance.
- Collaborated with cross-functional teams to deliver projects on time and within scope.
Experience
Front Desk and Reservations Agent
Responsible for managing and overseeing check-ins and check-outs., Handled direct and agency reservations (FITS and group blocks), including quoting updated rates (2024–2025) and following up on commercial partnerships., Managed online travel agency (OTA) platforms such as Booking and Expedia, including the creation of automated responses and timely guest communication via email and WhatsApp., Coordinated daily with the housekeeping team to ensure rooms were ready for same-day arrivals., Promoted and organized activities and tours in Monteverde based on guest preferences., Recorded and invoiced commissions from tour and lodging sales.
Reservations Agent
Direct customer and agency service: Managed reservations via phone, email, WhatsApp, and in person; assisted walk-in clients and coordinated with local hotels., Reservation management: Created, updated, and scheduled bookings in advance for the current and upcoming months., Customer service handling: Responded to quote requests, sent pricing details, confirmed tourism services, and facilitated coffee sales abroad., Daily electronic invoicing: Issued, sent, and tracked invoices for agencies and clients; followed up on payments and updated information in the web platform., Cash control and basic accounting: Performed daily cash closures, recorded income, prepared Excel backups, and submitted deposits to the accounting department., Logistics coordination: Assigned transportation and guides according to each reservation’s specific requirements, language and needs.
Brand Registry Selling Partner Support
Reviewed and approved trademark applications from global sellers, ensuring compliance with Amazon and international IP office standards., Inbound and Outbound calls for Case resolution., Resolved Brand Registry cases in under 13 minutes on average, exceeding departmental metrics., Provided sellers with tax and regulatory guidance for non-U.S. marketplaces (VAT, fees, compliance)., Built pricing strategies with brands to boost product visibility and sales., Audited and structured large Excel files for bulk product uploads, reducing listing errors., Assessed patent disputes as a neutral reviewer based on U.S. and global SOPs., Enabled automated brand protection systems to prevent counterfeit issues., Tracked seller performance and supported business growth in Amazon’s global marketplaces., Issue resolution and ticket management across departments.