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Customer Service and Logistics Specialist with 9 years in FMCG and Manufacturing
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Competencies
Managed customer orders, provided support, and improved communication efficiency.
Coordinated logistics activities, tracked shipments, and optimized supply chain flow.
Maintained accurate inventory records and reported on stock availability for order fulfillment.
Collaborated with internal teams and external partners to ensure seamless operations.
Analyzed data to improve inventory and logistics processes and support decision-making.
Education
Languages
Summary
Dedicated professional with extensive experience in customer service, logistics, and inventory management. Skilled in stakeholder coordination, risk management, and process optimization. Committed to improving operational efficiency and customer satisfaction.
Key Achievements
- Worked at P&G over 9 years, progressing through roles involving MRP, MPS, DRP, customer service, and logistics analysis.
- Assisted a Customer Service and Logistic Analyst at Pantera Negra by managing customer orders and inventory reports.
- Gained experience in procurement, inventory management, logistics, stakeholder coordination, and risk management across multiple roles.
Experience
Customer Service and Logistic Analyst / Production Planner
Customer Service and Logistic Analyst
Worked at P&G during 9 years with some different roles like MRP, MPS, DRP and Customer Service and Logistic Analyst.
Customer Service Assistant
Assisted the CSLA (Customer Service and Logistic Analyst) managing the customers new orders and creating reports to manage the inventories and availability of the order distribution.