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Customer Support Specialist with 5+ years in Telecom & Tech services
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Competencies
Provided technical assistance for cellphones, tablets, websites, and applications, resolving user issues effectively.
Engaged with customers to address billing, programming, and technical questions, fostering customer satisfaction and retention.
Handled bill processing, payment collection, and promotional offers to optimize customer accounts and reduce churn.
Utilized email, agenda management, and documentation tools to support customer interactions and record keeping.
Education
Languages
Summary
Dedicated support professional with over 5 years' experience assisting customers with technical and billing issues across telecom and technology sectors. Skilled in troubleshooting, customer retention, and multi-platform support, with a strong focus on customer satisfaction.
Key Achievements
- Assisted customers in setting up and programming TV receivers at TTEC, resolving technical issues efficiently.
- Developed skills in customer retention and billing solutions at AT&T, using tools to lower bills and promote loyalty.
- Gained comprehensive experience in technical support across multiple devices and platforms, handling inquiries via email and in person.
Experience
Technical Support Representative
Help to set up and program TV receivers, Answer doubts about programming and billing questions
Customer Service Specialist
Learn different skills to satisfy customers, Convince customers to stay with the company, Use tools to lower bills and give promotions, Collect money while keeping a human connection with the customer