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Luis
Restaurant Manager with 10+ years in hospitality and military operations
Video resume
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Competencies
Proven ability to lead teams, optimize operations, and improve performance in hospitality and military environments.
Skilled in streamlining processes, reducing costs, and enhancing service delivery for maximum profitability.
Experienced in enforcing food safety protocols, inventory management, and quality control in restaurant settings.
Proficient in managing data, creating reports, and utilizing Microsoft tools to support operations and decision-making.
Languages
Summary
Dynamic professional with extensive management and operational expertise in hospitality and military sectors. Proven track record of increasing revenue, streamlining processes, and leading teams effectively.
Key Achievements
- Increased weekly revenue at Dunkin’ Donuts from $27K-$28K to consistent $29K, with multiple weeks reaching $30K.
- Managed daily operations of a 40-table restaurant, ensuring safety, food quality, and efficient service at TooJay’s Deli.
- Served as Command Chief in the U.S. Coast Guard, overseeing property and personnel across units and vessels, ensuring compliance and safety.
Experience
Restaurant General Manager
Managed daily operations of a 40-table restaurant with average daily revenue of $4–7K ($28–49K weekly).. Conducted food orders three times per week and enforced proper food handling, safety protocols, and temperature checks.. Reviewed daily labor and expenditures to ensure operations stayed within budget.. Directly transferable to property management: Facility oversight, vendor coordination, safety compliance, and expense control.
Restaurant Manager
Increased weekly revenue from $27–28K to consistent $29K (multiple $30K weeks) through operational efficiency and staffing improvements.. Managed food cost to 28% and payroll to 16%—directly applicable to property budget management.. Hired and scheduled proactively to avoid staffing shortages; reduced call-outs and prevented lobby/mobile order shutdowns.. Handled NDCP food orders, third-party bakery orders, inventory, and labor reports for multiple restaurants simultaneously.. Transferable skills: Vendor management, budget adherence, multi-site coordination, and operational problem-solving.
Chief Boatswain’s Mate / Command Chief
Facility & Asset Oversight: Served as direct representative of the Commanding Officer, responsible for preserving order, protecting property, and enforcing regulations across units and vessels up to 270’ in length.. Safety & Compliance: Managed hundreds of Search and Rescue (SAR) and drug/migrant interdiction operations from start to finish, ensuring strict regulatory adherence and safe return of personnel.. Emergency & Incident Response: Led real-time crisis management, coordinating multiple assets to resolve incidents safely—directly analogous to handling property emergencies (fire, flood, security threats).. Vendor & Logistics Coordination: Operated large cutters (110’ to 270’), managing refueling operations, supply chain needs, and transition between law enforcement and logistics tasks.. Staff Leadership & Tenant Relations: As Command Chief, advised the Commanding Officer on daily management, served as liaison between leadership and workforce, conducted frequent unit visits, and managed communications across all senior enlisted leaders.. Policy & Strategy: Assisted in creating and enhancing policies, outreach strategies, and workforce management plans.
Skills
Video Transcript
Video Transcript 1
Good afternoon, my name is Louis Ronald. I am introducing myself as a U.S. Coast Guard veteran from the United States living in Guatemala. I speak proficient English. I am probably about 90% Spanish-speaking. I can read probably about 50% and interpret probably 95%. I would like to bring addition to your company and I would like to be contacted by you. Thank you very much. Have a good day.
English Teacher
Good afternoon, my name is Luis Serrano. I'm applying for the on-site English teacher position. I am a U.S. Coast Guard veteran from the United States. I'm living in Guatemala. And I speak great English. I do know some Spanish, probably about 85-90% Spanish-speaking. I can understand, read as well. And I think I'd be a great addition to your missionary for the English teacher. So I'd like to thank you for me. Thank you very much.
Missionary
Good afternoon, my name is Luis Romano. I'm applying for the part-time contract AMB and being a missionary. I'm a U.S. Coast Guard veteran living in Guatemala, and I'm interested in this mission. I have plenty of experience of program management and administration within the Coast Guard in my 20 years, and I'd really like to bring the best opportunity for your company to excel in this position. I'd like to thank you very much. Have a great day.
Airbnb Administrator
Good afternoon, my name is Louis Ronald. I'm applying for the property management position for the part-time contractor Airbnb administrator. I have 20 years of US Coast Guard experience, and in those 20 years, I did do property management for incoming and outgoing enlisted members and officers. And this included inspections, maintenance requests and completions, verifications, budget control, and coming and outgoing.