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Luis
Remote Operations Specialist
Contact
Competencies
Demonstrated experience with Inbound and outbound call handling.
Demonstrated experience with Calendar and inbox management.
Demonstrated experience with Scheduling.
Demonstrated experience with Follow-ups.
Demonstrated experience with Client and team coordination.
Education
Languages
Summary
Remote Operations Specialist open to new opportunities
Experience
Remote Operations Specialist
Owned all client communication for a residential painting company so the sales team could focus on estimating and closing.. Ran 5-minute new-lead response and multichannel follow-up cadences (calls, texts, email) on every lead and sent proposal.. Set and confirmed estimate appointments, and managed in-platform responses across multiple lead channels.. Kept the DripJobs CRM at 95%+ accuracy and reported daily against a weekly performance scorecard.
Bilingual Copywriter, Translator & Virtual Assistant
Supported B2B teams with day-to-day operations: client communication, inbox and content-calendar management, CRM updates, and document organization across multiple time zones.. Wrote and localized email campaigns, landing pages, and outreach copy (EN/ES), contributing to 100+ qualified sales opportunities each month.. Maintained WordPress sites and marketing assets, keeping content scheduled, organized, and up to date.
Virtual Assistant & Bilingual Support Specialist
Manage inbound and outbound calls for clients in a front-desk style, handling scheduling, follow-ups, and client questions with quick, professional interactions.. Run inboxes, calendars, and client communication for entrepreneurs and small businesses across time zones, keeping response times short and operations on track.. Coordinate across CRMs, spreadsheets, and multiple platforms; handle research, data entry, and document organization with strong attention to detail.. Translate and edit bilingual materials (documents, presentations, reports), ensuring accuracy and the right tone for each audience.