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Sales and Customer Service Professional with 5+ years of diverse experience
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Competencies
Applied decision-making skills to handle customer inquiries and operational workflows efficiently.
Executed prospecting, needs assessment, and relationship-building to achieve sales targets.
Used internal systems and reporting tools to manage records, workflows, and operational reports.
Handled high volume inquiries and multitasked effectively in fast-paced environments.
Resolved client and operational issues through proactive communication and analysis.
Education
Languages
Summary
Customer-focused sales and support specialist with extensive experience in client engagement, operational management, and cross-functional collaboration.
Key Achievements
- Managed and exceeded sales targets at Concentrix through consultative selling techniques.
- Contributed to revenue growth at Grubhub by effectively promoting and upselling services.
- Ensured operational efficiency and customer satisfaction through process management and issue resolution at Teleperformance.
Experience
Bilingual sales agent
Prospecting, engaging, and converting potential clients across the United States to SiriusXM satellite radio services., Utilized consultative selling techniques, product demonstrations, and needs-based solutions to achieve sales targets., Built and maintained a robust pipeline, exceeded key performance metrics, and fostered lasting customer relationships.
Bilingual customer service and sales agent
Driving customer satisfaction and revenue growth at Grubhub by promoting and upselling services., Served as a primary liaison between customers and employees, addressing client inquiries and resolving service-related concerns., Identified and capitalized on cross-selling and upselling opportunities.
Back office agent
Managing internal processes and ensuring the smooth operation of a global network of furnished rental properties., Handling a high volume of emails and live chat inquiries, providing prompt and professional responses., Managing ticket case workflows, tracking and resolving issues related to booking discrepancies and operational challenges., Coordinating with property managers, housekeeping, and maintenance teams to ensure rental units were ready for guest check-ins., Maintaining accurate records in internal systems and generating reports to track progress and operational efficiency.