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Project Manager with 10+ years of experience in IT and Software Development
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Competencies
Oversees project lifecycle, manages teams, and ensures delivery of technical initiatives.
Participates in software design, coding, testing, and deployment in agile environments.
Facilitates communication between technical teams and business stakeholders.
Identifies project risks and implements mitigation strategies to minimize impact.
Education
Summary
Results-driven IT project manager with over a decade of leading successful technology projects.
Key Achievements
- Led multiple projects from conception to delivery, ensuring timely completion within budget
- Managed cross-functional teams and coordinated with stakeholders across various departments
- Developed project plans, schedules, and resource allocation strategies to optimize efficiency
Experience
Shopify Support Advisor / QA Analyst Assistant
Delivered prompt and personalized technical support via chat and email, assisting merchants with billing, subscriptions, tax settings, website themes, domain issues, and basic coding-related problems to ensure a smooth user experience., Assisted in quality assurance processes by developing and running test cases, documenting issues, and providing thoughtful feedback to cross-functional teams, supporting continuous improvements in platform performance and user experience.
Sales Representative
Achieved successful sales outcomes by addressing homeowner pain points and aligning them with custom plans that highlighted protection and savings., Build trust through effective communication and problem-solving, converting leads into satisfied customers., Consistently met or exceeded sales targets while maintaining high customer satisfaction and compliance with company policies.