Fernando - Operations & Quality Control Professional with 15+ years of diversified industry experience

Managed and optimized stock levels, implementing cycles counts, store mapping, and obsolete parts disposition

Developed and executed quality procedures, participated in certifications, and managed audits in manufacturing settings

Coordinated with suppliers, managed procurement processes, and improved production efficiency through timely materials sourcing

Supervised teams across multiple roles, conducted performance reviews, and led training initiatives

Led process optimization projects including a Green Belt Six Sigma initiative reducing defects and improving quality

Assist Hotel Store to Load all Material on loading Port, receiving Inspection and arrange all product on the shelves, Cleaning and Laundry materials Chemicals, Restaurants material and equipment, Glass Porcelain Melamine Metalware, Disposables, Office and Printers Materials and Printed Papers, Prepare daily orders for all ship departments for their daily operation, Perform cycles inventories in order to keep the inventory adjusted, Supervise daily the hotel store to accomplish the security standards, Critical Inventory, Must Loads, obsolete unloading, Store mapping, Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks., Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control., Marked-down clearance items and relocated merchandise to proper store areas., Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Provide all the different type of Metrics to all the responsible people per area and work on the analysis for all the raw material on WH Division for all the inventory on the shelf, Give disposition for inactive product by scrap with Capital expenditures (CapEx), Give disposition to obsolete parts looking a way to use, Allowance Reports for Accounting Books, Input the parts affected due to ECN on the system on webpage to avoid bad transfers, Test Results for all the material that we sent to Lab and determine if we can use and give disposition, Ensured accurate documentation of all transactions related to materials management in compliance with regulatory requirements., Supported new product development projects by providing critical input on material availability, costs, and lead times., Managed supplier performance evaluations, driving improvements in quality, delivery, and cost metrics., Improved production efficiency with timely procurement of materials and coordination with suppliers., Conducted root cause analysis of material shortages or delays, developing corrective actions to prevent future occurrences., Evaluated existing processes and procedures, recommending changes to improve overall efficiency and effectiveness within the materials department., Coordinated and evaluated manufacturing processes for efficiency and profitability., Applied core engineering principles when working through manufacturing processes., Investigated requests for deviations from established materials or suppliers and made appropriate approval or denial judgments.

Perform accurate calibrations, Organize service schedules, Record calibrations performed on equipment, Troubleshoot, Comply with customer requests, Calibrate in multiple parameters in line with equipment use, Understand and work within Safe Systems of Work and Health and Safety at Work, Work to IATF16949 And NIST standards, Carry out quality inspections, Enhanced calibration procedures by implementing advanced software tools and techniques., Facilitated communication between departments, fostering a collaborative environment that led to improved product quality., Optimized equipment performance through rigorous testing, troubleshooting, and analysis., Improved efficiency by training team members on best practices for calibration techniques and equipment usage., Streamlined workflow processes by developing comprehensive documentation of calibration procedures., Developed detailed reports summarizing findings from routine calibrations inspections, clearly communicating results to key stakeholders.

Developed a complete management and program responsibility for housekeeping and pest control operations in different businesses like shopping malls, universities, Pepsi Co., and Residential Houses, Responsible for planning, organization and management of projects for Environmental Facilities Services, Developed personnel management policies and effects all related personnel actions for the service staff, Staff management and supervision of personnel operations to achieve client's satisfaction, Responsible of coordinating, negotiating and getting contracts with different organizations to provide the Housekeeping and Pest Control services, Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them., Supervised operations staff and kept employees compliant with company policies and procedures., Led hiring, onboarding and training of new hires to fulfill business requirements., Developed and implemented strategies to maximize customer satisfaction., Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes., Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly., Implemented quality control systems to boost overall product consistency and reliability., Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services., Negotiated contracts with vendors and suppliers to obtain best pricing and terms., Implemented sustainability initiatives, reducing environmental impact., Assisted in recruiting, hiring and training of team members.

Developed a complete management and program responsibility for housekeeping and pest control operations in different businesses like shopping malls, universities, Pepsi Co., and Residential Houses, Responsible for planning, organization and management of projects for Environmental Facilities Services, Developed personnel management policies and effects all related personnel actions for the service staff, Staff management and supervision of personnel operations to achieve client's satisfaction, Responsible of coordinating, negotiating and getting contracts with different organizations to provide the Housekeeping and Pest Control services, Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them., Supervised operations staff and kept employees compliant with company policies and procedures., Led hiring, onboarding and training of new hires to fulfill business requirements., Developed and implemented strategies to maximize customer satisfaction., Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes., Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly., Implemented quality control systems to boost overall product consistency and reliability., Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services., Negotiated contracts with vendors and suppliers to obtain best pricing and terms., Implemented sustainability initiatives, reducing environmental impact., Assisted in recruiting, hiring and training of team members.

Assisted Quality Manager in all quality department activities including Managing 4 quality leaders and 60 quality auditors, Supported training department in developing courses and training plans for all positions at the facility, Supported the plant to achieve TS16949 certification in 2006, Supported the plant to achieve the customer recognition Five Stars, Quality resident engineer in Assembly Plant HMMA Hyundai Motor Manufacturing Alabama, United States, Developed a Six-Sigma project (Green belt) reducing 40 % of defects reaching customer site, Communication Supplier, Worked closely with the design and engineering teams to ensure that new products met established quality standards prior to production launch., Implemented process improvements that led to reduced lead times and improved overall production efficiency., Managed internal audits to assess compliance with ISO standards, ensuring consistent adherence to quality requirements., Played a key role in reducing product return rates by implementing stringent quality control measures, leading to increased customer satisfaction., Trained new hires on quality control protocols and best practices, fostering a culture of continuous improvement., Collaborated with cross-functional teams to identify areas of improvement, leading to higher customer satisfaction rates., Ensured timely resolution of customer complaints by conducting thorough investigations and implementing corrective actions as necessary., Conducted root cause analyses to identify issues and develop corrective actions, minimizing product defects., Coordinated the calibration and maintenance of test equipment, guaranteeing accurate measurement results in inspections., Developed and maintained detailed documentation for all quality control procedures, ensuring compliance with industry standards., Evaluated incoming materials for conformance to specifications, reducing instances of non-compliant products entering the production line., Participated in Lean Six Sigma initiatives aimed at improving overall operational efficiency while maintaining high-quality standards within the organization., Provided guidance on regulatory requirements pertaining to industry-specific guidelines, contributing to successful audits from external agencies., Reviewed data from quality tests to identify trends and patterns that could indicate potential issues or areas for improvement in the manufacturing process., Improved communication between departments by facilitating regular meetings focused on addressing quality concerns., Assisted with quality control audits., Inspected finished goods to verify conformance with customer specifications and company quality standards., Analyzed quality and performance data to support operational decision-making., Developed educational materials used to train staff on QA standards., Executed quality improvement research and studies., Determined quality department standards, practices, and procedures., Established and tracked quality department goals and objectives.

Responsible for the sewing production planning and control.

Responsible for the costs card of the different menus of the hotel's restaurants, Inventory of food and drinks in bars, restaurants and cold rooms of the hotel, Purchase requests according to the inventory requirement, Managed time efficiently in order to complete all tasks within deadlines., Demonstrated respect, friendliness and willingness to help wherever needed., Organized and detail-oriented with a strong work ethic., Used strong analytical and problem-solving skills to develop effective solutions for challenging situations., Resolved problems, improved operations and provided exceptional service.