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Customer Support Specialist with 5+ years in client service and healthcare
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Competencies
Delivered personalized, friendly support across multiple channels, enhancing customer satisfaction.
Demonstrated strong verbal and written communication skills in client interactions and staff training.
Maintained organized and secure customer files, accurately entering and managing large volumes of data.
Applied technical fixes to hardware and software issues quickly to resolve client problems efficiently.
Trained and supervised new staff at Coral Bay, producing detailed reports and ensuring team standards.
Education
Summary
Experienced customer service professional with a background in healthcare appointment coordination, technical support, and client relations. Skilled in communication, data management, and team training.
Key Achievements
- Promoted to Resolutions Department at Coral Bay after 6 months for exceptional customer handling and team leadership.
- Handled over 90 customer interactions daily at Concentrix, ensuring high satisfaction and accurate data entry for over 1000 clients.
- Consistently met and exceeded ticket resolution goals at Alorica by applying technical fixes and proactive communication.
Experience
Help clients with mental health issues to set up appointments with psychologist., Scheduled clients to medical appointments., Do a search for all the psychologists near the area where the client lives and contact them one by one to determine who is the best option and if they work with the client's health insurance., Maintained organized and secure customer files to facilitate customer support and follow up.
Handle customer support requests and resolve issues, Interact with customers through multichannel support, Proactive customer communication regarding ticket statuses, Applied fixes to software, hardware, and systems issues quickly, Met and exceeded ticket resolution and performance goals, Collaborated across teams and shared knowledge to improve first call resolution
Handled any customer inquiries via phone or email, ensuring that their needs and requirements were always met., Demonstrated exceptional communication and organizational skills and maintained relevant documents and files., After 6 months I was promoted to the Resolutions Department., Trained and supervised new staff and produced detailed reports and statements.
Handle 90+ customer interactions per day, giving detailed, personalized, friendly and polite service to ensure customer retention and satisfaction., Memorized all company products and services to be able to answer customer questions quickly and efficiently and increase upsells., Collect source data such as customer names, addresses, phone numbers, credit card information for over 1000 customers and enter data into customer service software.