Luis - Legal and Trade Operations Specialist with 10 years in diverse industries

Provided comprehensive legal administrative support, handling client follow-up, case files, and customer communication.

Managed multiple complex projects across environmental, automotive, and logistics sectors, coordinating teams and stakeholders.

Handled import/export operations, customs declarations, and compliance audits across North and South America and Europe.

Developed KPIs, reports, and managed customs portal activities, supporting strategic review and operational oversight.

Led global distributed teams, providing training, performance feedback, and process improvements.

Property Damage follow-up with North and South Carolina clients., Owner of 70 case files per month providing attorneys with comprehensive administrative and clerical support including document preparations and filling., Coordinate and manage outbound communication with customers., Provide excellent customer service, addressing clients' inquiries and concerns.

Project Management for the Coral Magua restoration Program, monitor key customers, products, services, accounts receivable & procurement support., Identify and establish new relationships with potential clients, planning, organizing and executing deadlines and budget., Support for the Quartely Report & Social Media Management (Instagram & Facebook).

Project Management for the CCI (Canadian Custom Invoicing), SAP GTS Customs Export Invoicing, Amendments and urgents request, Import declarations., USA & Canada stakeholder communication for the logistic process having around 120 (Bulk or Pack) daily shipments by Land, Rail or Sea from 14 Line of Businesses., Trainer and leader for a Global Team distributed between Mexico City, Miami, Santo Domingo, Amsterdam, Barcelona and Warsaw., USA & Canada Import/ Export Post Transaction Operations Audits, Power Bi & Customs Broker Portal Management of Schenker and GHY., USA Monthly KPI´s report., USA & Canada Quarterly Strategic Business Review & Monthly Broker Scorecard Report Review for Import brokers such as Schenker, GHY, GEODIS & A.N Deringer., USA, Canada, Chile, Argentina & Dominican Republic Broker Invoice Validation using SAP VIM, FIORI, Active Pay, FTS, APB, Comflow, WF Tool and JDE., PBU (Peru, Bolivia & Uruguay) Monthly Broker Scorecard Review., Dominican Republic Sea Imports., Founder member of the Cargill Pride Network.

Import/ Export Audits following the SOX Sarbanes-Oxley Methodology for the Automotive Industry as HBPO and A&P Plastic Solutions., IMMEX Program. Appendix 24, Appendix 31, Reconciliations, Record Keeping, Review of Import/ Export request & Tariff Classification., Automatic Import Notices for steel products fulfillment, Customs Valuation & Fixed Asset Review., Stock Management Systems such as Integra Plus, SCI & Prisma.

Flex Project Management for the construction projects in Automotive Industries such as Forvia, Antolin Group, Lear Corporation and Grammer Automotive, leading multiage teams, Outstanding accounts receivable and payable & Procurement support, Staff Payroll, Social Security Registration & vacations., Monthly Inbound/ Outbound report based on cash flow and meetings with the Accountable & Directive team.

Weekly calibration calls with the Operations & Quality Team for the site Buildings of Puebla, Mexico City, Guadalajara, Richmond & Manila., Monthly calibration Calls with the Management Team & Vendors (Virginia & Philipines)., KPI´s Report, Feedback and Customer Care Experience Bimonthly Training to the newbies., SME for the campaigns Comcast Beltway Northshore Region and KOHL´s.