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Customer Service Professional with diverse client-facing experience
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Competencies
Provided assistance and problem resolution for customers across multiple roles.
Communicated effectively through chat, email, and phone interactions with diverse customers.
Addressed guest complaints, billing issues, and service inquiries efficiently.
Provided technical assistance for billing and prepaid services at AT&T.
Managed multiple communication channels and maintained organized service records.
Education
Languages
Summary
Experienced in customer care, sales support, and technical assistance across retail, hospitality, and telecom sectors.
Key Achievements
- Handled guest complaints and provided solutions at Lululemon.
- Assisted hotel reservations and promoted member promotions at IHG.
- Managed billing issues and provided technical support at AT&T.
Experience
Customer care
Helping guests with their complaints.
Sales agent
Assistance in reservations for hotel room and offering special promotions for members.
Customer service agent
Customer service and tech support agent with billing management for prepaid services.
Customer care
Customer care agent with experience in chats and emails.