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Data Analyst with 3+ years of experience in financial services
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Competencies
Performed complex data analysis and generated actionable insights to inform business strategies.
Queryed and managed large datasets to support reporting and analysis initiatives.
Created dashboards and visual reports using tools like Tableau for stakeholders.
Utilized advanced Excel functions and macros for data processing and reporting.
Used Python for data cleaning, automation scripts, and analysis tasks.
Education
Summary
Detail-oriented data analyst with over 3 years of experience in transforming data into actionable insights within the financial sector.
Key Achievements
- Developed and maintained dashboards for real-time data monitoring, enhancing decision-making efficiency
- Automated data collection and reporting processes, reducing manual effort by 40%
- Collaborated with cross-functional teams to define data requirements and improve data quality
Experience
Phone Operator
Provide general information and forward the caregivers to the correct scheduler to make an appointment.
Customer Service
Provide general information, escalate cases to the appropriate department depending on the case and the help needed.
Patient Care Coordinator
Schedule appointments, request transportation if needed, start and fulfill medical records requests, forward prescriptions and referrals as needed
Patient Care Supervisor
Supervisor for the patient care department, Schedule appointments, start and fulfill medical records requests, forward prescriptions and referrals as needed
Customer Service
Provide general information, escalate cases to the appropriate department depending on the case and the help needed.
Customer Service
Provide general information, follow up on the debt settlement cases, provide guidance on the welcome package, and next steps to come
Customer Service
Schedule appointments for customers all over the USA for the Choice Hotels brand
Customer Service
Provide general information, take payments, upsell and upgrade phone, cable, and internet services for customers for AT&T, and escalate complaints
Customer Service
Check verifications.
Sales Rep
Diabetes supply sales.