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QA Analyst with 3+ years in Customer Service and Quality Assurance
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Competencies
Conducted audits, analyzed feedback, and participated in calibration sessions to maintain and improve quality standards.
Used Excel to organize data, build dashboards, and generate insights for strategic decision-making.
Analyzed customer surveys and dissatisfaction feedback to identify root causes and recommend improvements.
Facilitated team meetings, provided guidance, and coordinated with cross-functional teams for service improvements.
Proficient in MS Office, Google Workspace, Kustomer, Slack, Teams, Zendesk, and other tools related to QA and customer support.
Education
Languages
Summary
Dedicated QA analyst with expertise in maintaining quality standards, analyzing customer feedback, and supporting continuous improvement in customer service environments.
Key Achievements
- Audited customer interactions, ensuring quality standards and providing actionable feedback.
- Facilitated team meetings and calibration sessions to align quality expectations with internal teams and clients.
- Delivered KPI reports and analyzed customer feedback to identify trends and improve service quality.
Experience
QA analyst
Audited customer interactions to ensure quality standards were met and provided actionable feedback to improve service delivery., Facilitated weekly team huddles and meetings, providing guidance, resolving QA-related questions, and supporting performance improvement., Participated in regular...