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Technical Support & Digital Artist with 10+ years of diverse experience
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Competencies
Managed and resolved technical support tickets, streamlined interdepartmental communication to enhance client satisfaction.
Taught HTML, CSS, and React Native courses with a focus on creating functional, modern interfaces.
Designed characters, environments, and animations, and scripted gameplay events using Lua at Epic Devs OOD.
Tracked loads and managed documentation for collection and delivery processes at Lean Staffing, S.A.S.
Led character, scenario, and animation design projects, ensuring artistic consistency and vision alignment.
Education
Languages
Summary
Experienced technical support leader, web and mobile instructor, and digital artist with a proven track record of enhancing customer service, designing engaging game content, and teaching modern development tools.
Key Achievements
- Led technical support team at Simplest LLC, improving customer service efficiency through communication protocols.
- Designed and balanced key game events and characters, implementing Lua scripts at Epic Devs OOD.
- Taught web development and mobile app courses, focusing on modern interfaces using HTML, CSS, and React Native.
Experience
Technical support department leader
Responsible for managing support tickets for company software users, resolving technical issues efficiently and appropriately to ensure an optimal customer experience., Implemented interdepartmental communication protocols and best practices, streamlining problem resolution and increasing customer...
Instructor
I taught web development and mobile app courses, teaching HTML, CSS, and React Native, with a practical focus on creating functional and modern interfaces.
Customer service agent
telephone customer service agent
Customer service agent
Customer service agent in the technical support department, responsible for providing remote assistance and efficiently resolving technical issues.
Customer service agent
telephone customer service agent
Customer service agent
telephone customer service agent
Logistics Agent
Responsible for logistics tracking of loads, ensuring proper documentation of collection and delivery processes.
Digital Artist and Videogame designer
Assisted in character, environment, and animation design., Designed, tested, and balanced key game events and battles, implementing Lua scripts to control gameplay logic and behavior.
Digital Artist
I led the design of characters, scenarios, animations, and visual concepts, ensuring that each element was properly integrated into the projects' artistic style and vision.