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Competencies
Demonstrated experience with JavaScript.
Demonstrated experience with Python.
Demonstrated experience with SQL.
Demonstrated experience with Visual Studio Code.
Demonstrated experience with Visual Studio.
Education
Languages
Experience
Back Office Quality and Fraud Analyst
Coordinate task assignments and lead data analysis to evaluate customer service agent interactions, ensuring compliance with security and quality protocols., Provide constructive feedback to agents to improve their performance, process accuracy, and customer satisfaction (CSAT)., Developed a strong ability to work under pressure and collaborate effectively within a team to meet and exceed monthly departmental goals.
Web Design Intern
Collaborated with the development team to analyze the structure and functionality of the website., Contributed ideas for improvements to the User Interface (UI) and User Experience (UX)., Applied practical knowledge of web layout development using HTML and CSS., Utilized Git for version control in a collaborative development environment.
Customer Service Intern
Supported the customer service team in resolving basic user inquiries., Collaborated in the management and updating of customer information in the internal database., Learned and applied communication protocols and best practices for high-quality customer care.