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Sales & Customer Service Professional with 5+ years in Retail & Insurance
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Competencies
Provided exceptional service at Soriana, Big 5 Sporting Goods, and YMCA, improving customer satisfaction.
Engaged in solution sales and demonstrations, managing client interactions at The Dill Agency and retail stores.
Processed high-volume transactions accurately at Soriana, including complex withdrawals and cash reconciliation.
Supervised and mentored teams at YMCA and Big 5 Sporting Goods, enhancing operational efficiency.
Applied skills in Tableau, SQL, R, Python, HTML, and CRM tools for data visualization and analysis.
Education
Languages
Summary
Experienced in retail, insurance, and management roles with a strong focus on customer satisfaction, team leadership, and data-driven decision making.
Key Achievements
- Received multiple 'Employee of the Day' commendations for customer service at Soriana.
- Contributed to a 30% increase in online newsletter signups during management training at Big 5 Sporting Goods.
- Facilitated sales for 50+ insurance clients, streamlining data collection and insurance options clarification.
Experience
Cashier/Cash Handler
Received multiple 'Employee of the Day' commendations for my exemplary customer service., Processed over 18 metric-standard items per minute across an average of 100 daily transactions, demonstrating my ability to maintain an efficient workflow., Process multiple types of...
Freelance Work & Online Sales
Gained valuable experience in customer service, quality assurance testing, sales, and marketing by engaging directly with clients to ensure optimal experiences alongside accomplishing high ratings on multiple platforms, Managed and hired contracted workers on projects involving many multi-media...
Management Trainee
Delivered exceptional customer service, directly contributing to a 30% increase in online newsletter signups by actively engaging customers and promoting sign-up benefits at checkout, Directed and mentored a team of 15 during shifts, boosting customer satisfaction scores by 20% through effective...
Licensed Sales Producer
Earned P&C certification in under 3 weeks with a first-time pass rate, surpassing the usual multi-attempt average, Facilitated the sales process for 50+ clients by clarifying insurance options and streamlining data collection and updates.
Front Desk Supervisor
Supervised and trained a team of front-desk staff, improving operational efficiency and enhancing customer service, as proven by a higher number of new member registrations, Resolved customer concerns and membership issues promptly, maintaining a high level of member satisfaction and fostering a...