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Luis
Data Analyst with 5 years of experience in market research and data visualization
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Competencies
Applied statistical methods and tools to analyze market data and generate insights.
Created visual representations of data using tools like Tableau and Power BI.
Used SQL for extracting and manipulating large datasets for analysis.
Performed hypothesis testing and regression analysis to support research findings.
Effectively communicated complex data insights to non-technical stakeholders.
Education
Summary
Detail-oriented data analyst experienced in transforming data into actionable insights for business improvements.
Key Achievements
- Conducted comprehensive data analysis leading to strategic insights for marketing campaigns
- Developed interactive dashboards to facilitate data-driven decision making
- Collaborated with cross-functional teams to streamline data collection and reporting processes
Experience
Customer Service, Tech support and Retention services
Provided Customer Service, Tech support and Retention services for Cricket Wireless., Provided floor support to new hires along with side-to-side shadowing and feedback.
Customer Service and Tech Support
Provided Customer Service and Tech Support for US Cellular., Senior agent role, providing floor support, team calls qualification and feedback.
Customer Service and Tech Support representative
Senior Support associate
Acting Account Manager
Providing account Weekly and Monthly standings, agents 1 on 1 audits, agents Quality call audits, feedback, side by side and coaching, team meetings and meeting and exceeding client goals on a personal and team level.