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Luis
English Language Teacher Coach
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Competencies
Experiencia demostrada en Leadership.
Experiencia demostrada en Team management.
Experiencia demostrada en Stakeholder management.
Experiencia demostrada en Conflict resolution.
Experiencia demostrada en Cross-functional collaboration.
Education
Languages
Summary
English Language Teacher Coach buscando nuevas oportunidades
Experience
Import / Export Specialist
Own and manage SLAs for account performance, ensuring operational account development and compliance with U.S. export regulations.. Implement strategies to improve service levels, reduce logistic costs, and enhance forecast accuracy.. Initiate customer collaboration projects to ensure seamless order flow from receipt to delivery and effective after-sales support.. Act as the primary point of contact for market-related inquiries, embodying the voice of the customer.. Facilitate proactive engagement with internal departments to resolve escalations and improve customer communication.. Apply lean methodologies to propose KPI enhancements and implement new systems and processes.. Monitor execution and resolve issues, ensuring alignment with MRA terms and auditing standards.. Lead continuous improvement initiatives to drive operational excellence.. Align sourcing boards, RFx's, and final SOWs with the Global Category Sourcing Strategy.. Analyze and maintain foreign trade data to identify operational gaps and opportunities for improvement through data-driven analysis.
Lead Customer Service
Oversaw SLAs with customers and implemented strategies to optimize service levels and transportation costs.. Negotiated pricing with shipping companies and coordinated export classification and tariff schemes.. Handled escalations and prioritized customer needs to ensure smooth order fulfillment and after-sales support.. Completed shipping documentation and ensured compliance with international trade regulations.. Collaborated with internal departments to resolve account discrepancies and improve customer satisfaction.
Warehousing Supervisor
Led a team of warehouse staff, overseeing end-to-end inventory management and delivery planning using JD Edward.. Trained team members and resolved escalations, fostering collaboration through stakeholder management and conflict resolution.. Applied lean methodologies to improve warehouse processes and enhance KPI tracking.. Managed monthly storage billing, accounts payable, and reconciliations to support operational excellence.
Human Resources Assistant
Managed payroll, employee benefits, and HR operations including recruitment, onboarding, and exit interviews.. Supported risk management initiatives including dispute resolution and safety inspections.. Developed internal policies and procedures to enhance team performance and compliance.. Creating budget and supervised the excecution for events, offsites and training programs.
HR & Procurement Specialist
Executed end-to-end sales orders on SAP for construction machinery, ensuring compliance with QMS/BMS standards.. Built and maintained strong supplier relationships, negotiated favorable terms, and managed contracts aligned with organizational goals.. Coordinated travel logistics and reconciled expense reports.. Applied analytical mindset to manage budgets and financial accounts, supporting continuous improvement in procurement operations.
Customer Service Specialist
Managed B2B collections and processed secure payments via phone.. Resolved billing disputes and provided proactive customer support across TV, internet, and phone services.. Analyzed customer accounts and ensured timely resolution of service issues.