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Luis

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Medellín,Antioquia,Colombia
Available on CazVid
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Competencies

Operational StrategiesIntermediate

Demonstrated experience with Operational Strategies.

KPI AnalysisIntermediate

Demonstrated experience with KPI Analysis.

Sales ManagementIntermediate

Demonstrated experience with Sales Management.

Education

Project Management Certificate
Politécnico de Colombia
Completed 2026
Senior Management Certificate
Politécnico de Colombia
Completed 2026
Business Management
Universidad del Norte
Completed 2005
Leadership Certificate
Politécnico de Colombia
Completed 2006

Languages

enNative

Summary

View Luis's professional profile on CazVid.

Experience

Operations and Sales Director

Prosperar BPO
Nov 2023 - Dec 2025

Developing and implementing operational strategies aligned with organizational goals., Optimizing resources such as budget, personnel, and equipment to ensure efficiency., Identifying areas for improvement and implementing strategies to streamline operations., Providing guidance and leadership to operational teams, ensuring they meet performance targets., Tracking key performance indicators (KPIs) to evaluate operational performance and identify areas for improvement.

Operations Coordinator

EVERISE
May 2023 - Nov 2023

Developing and implementing operational strategies aligned with organizational goals., Lead day to day targets and objectives, activities, coaching, feedback, KPI inspection and follow up for strategies for the continuous development of the campaign.

Sales Supervisor Coach Premier Support

Asurion Colombia
Jun 2021 - Dec 2022

Developing and implementing operational strategies aligned with organizational goals., Identifying areas for improvement and implementing strategies to streamline operations., Providing guidance and leadership to operational teams, ensuring they meet performance targets., Tracking key performance indicators (KPIs) to evaluate operational performance and identify areas for improvement.

Sales Supervisor Coach Premier Support

Teleperformance Colombia
Apr 2019 - Jun 2021

Lead implementation of a new campaign within the company, lead 15 supervisors and 350 agents., Set goals, targets and guidelines for the whole campaign, set follow up and create strong relationships with clients., KPI analysis and action plan creation., Identifying areas for improvement and implementing strategies to streamline operations., Tracking key performance indicators (KPIs) to evaluate operational performance and identify areas for improvement.

Skills

Operational StrategiesKPI AnalysisSales Management
Published on CazVid - May 17, 2026
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